Online Marketing Ideas |

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Good Morning, All!

Often times I hear: “well, I’ve done my profile on all the sites I can find:, LinkedIn, Plaxo, Facebook, everything, BUT what do I say or do to turn these profiles into money?”

Here’s one idea:

Send an email to all of the newest users on the site saying,

” Hi, I’m Julia Flynn. I’ve been here on this great networking community for about 2 years. It’s been a great way for me to meet new networking partners.  As an entreprenuer, this online community has become a terrific way for me to grow my business and I enjoy helping others grow their business, too!
The way I usually learn about other members is to ask a few questions so I have an idea how to help. This is like being at an in-person event and getting to know the other people who have come to learn, grow and expand their reach. 
Below are some questions that will help us to work together:

Who would be a good introduction for you? (who is you top prospect?)
Who do you sell to? (Be as specific as possible, in other words try not to answer with: anyone, I sell to anyone. The more specific you are, then the better I can help you. If you sell medical supplies, that would be a Practice Manager at a medical office)
Who or what type of company helps you the most in getting new business? (for example, if you sell water services to office managers, do copier or coffee sales reps refer to you often?)

If I know who you are looking to meet, perhaps we can work together to grow our businesses.

I’m looking forward to getting to know you better. Thanks so much for joining our community! Julia Flynn, Business Owner 410-978-8555

Want more tips and ideas? What additional REAL solutions? Let me know! Classes and one-on-one sessions are available: online and in person!
 We specialize in profile creation, online communications and etiquette, increasing ROI (return on investment) in the high tech world and simply helping others.
 Let me know how I can assist YOU!

Julia Flynn, Site Manager & Online Marketing Expert | 410-978-8555


Realtor Marketing | Online Marketing Success |

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Realtors: Get special packages for advertising your business or your new listing. Convert more browsers into sales...NOW!Realtors market themselves in more and better ways than most entrepreneurs.
Set yourself apart from the group by marketing ONLINE with a complete and comprehensive package.

Real Estate Agent Package #1 only $299
single page website setup $199 value
unlimited calendar posts for 1 year $100 value
Full color 100 printed fliers or 1000 business cards $98 value
Email to discuss details

Real Estate Agent Package #2 only $499
single page website setup $199 value
unlimited calendar posts for 1 month $20 value
Full color 100 printed fliers or 1000 business cards $98 value
Email blast $250 value
Email to discuss details

Step 1: Be visible on the Internet
If your broker has a group website, create your own to stand apart from the other agents. Not sure how to do that, no problem! We can help. There are many options for create a unique look.

Create your own website:
Choice 1
: a custom site (click here) that has unlimited potential and for assistance building it, email me for a recommendation

Choice 2
: a custom site that is a bit limited, but is free to build. Check or

Choice 3
: Build your site here on from $199. Unlimited changes and support services. Website is only one page, but is a great launching point. Samples: or click the RATE CARD tab for other samples.

Optimize Search Engine Marketing and Search Engine Optimization
Recently when working with a real estate agent client we discovered that when you search for her broker’s office on the internet, you are sent to a specific agent’s website. It wasn’t an illegal act this other agent was performing. He simply mastered the system. This smart realtor is a Dual Career Agent and is writing business EVERY month. My client was shocked to discover that this smart competitor in her office was marketing online for FREE.

Would you like to be found when your potential clients are seeking a realtor? can help you. Online marketing support available for an hourly rate, too. Email for details

Get online tips for marketing on search engines!

Step 2: Become an Expert
Step 1: Post Events on the calendar
These do not have to be events or Open Houses that you are sponsoring.
Why would you post other companies’/chambers’ events?
Reason 1: Your profile is featured on the Home Page & in Recent Activity every time you perform an activity on the website. (An excellent example of this is Pat Hiban or Creig Northrop. In both cases these agents have become household names by being visible to the public)

Reason 2: You become an EXPERT to others in the field. People (customers) will come to you for your expert advice.

Step 2: Email other Community Members
Simply send a quick email to other Community Members introducing yourself and asking about their experiences online, on or their business.

Treat the online world as you would the off line world and network.

Step3: Ask for advice
To become an expert, starting asking for help and advice from other experts. Amazingly enough when you allow others to offer information the expert thinks you are the smartest person around. To be the expert you don’t have to be a “know it all!”

Step 3: Thank everyone!
Gratitude is the best introductory statement in many cases. For example, thank you for taking the time to read this information. Send a note, send an email, make a quick phone call: but thank everyone for their service.

Step 4: Be the professional
Professionalism is the key to earning new business. Everyone wants to be associated with the BEST agent and the BEST brokerage. No one wants to take the risk of marketing their home with a mediocre agent. If your marketing materials (your business card and stationary) is less than professional then your prospects will think the same of you. Printed Letterhead packages start in price at $98.

Business cards are the MOST IMPORTANT tool aside from your website. Professionally designed and printed business cards are only $98 for 1000 full color cards. Advice about colors, fonts, logos, pictures, etc are available. Always ask for detailed ideas and examples of top quality work from your designer/printer.
You want your prospects to say, “Wow!” when they see your card, not just put it into their pocket. The prospect should want to work with you just by reviewing your business cards. For more information, click here.

Magic Bullet or Secret Weapon? |

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As you know, and as most people would agree, Selling is a series of next steps. We continue through a cycle or a system of leading our clients to an end result, hopefully of purchasing our product or service. What I’ve learned and observed throughout my career is that the best sales people are those who never skip a step.
For instance, when I sold furniture in a retail store, our steps were

  • greeting
  • needs assessment providing a potential solution (or several)
  • overcoming objections
  • closing
  • The sale however, wasn’t complete until we did a follow-up. Either to confirm delivery or client satisfaction (or both).

Amazingly, the more educated the sales person, the more likely the sales person was to try to skip a step and move in for the close. I was guilty of this on countless occasions and usually the result was a lost sale. I always recognized this in myself and other sales team members noticed it too. It was uncanny that if we skipped the greeting or the needs assessment portion of the sale, we were not nearly as likely to close the sale. I always felt that it was because they weren’t able to build trust with the clients that would ultimately result in a sale.

So it went each time a new prospect entered the doorway it was our task to stay on task and work through the sales steps. After the prospect or client would leave it was imperative that the sales person double check paperwork, inventory, delivery schedules and ultimately confirm with the client. Also, it was wise to send a thank you note to the clients. In fact, thank you notes increased repeat business exponentially. Interestingly enough, we had an 80% return rate from our previous customers. Meaning, if a client purchased a bedroom group, they would return for another nightstand or chest or dresser. It was amazing, but what was more impressive was that if we sent a thank you note, they returned faster AND they would request their original sales person. That was important; because we were 100% straight commissioned sales people and we only made our commission after the furniture was delivered.

The furniture business was identical to the other industries where I was in sales. Printing, graphic design, gym memberships, it really didn’t matter what I sold; it was a fact that for every follow-up I was going to increase my chances of a repeat sale or referral.

Lead generation proved the same information. If I was prospecting (which I do as a service for professional services clients) I would spend my time in person at a tradeshow, networking at a meeting, on the telephone or by mail trying to find potential buyers. I would work through the steps of suspect to prospect to client to referral source always pushing for the next step in the sales process. The challenge of prospecting within a retail store are vastly different than in other industries, especially business to business sales, but it is usually surmounted through direct mail or telemarketing. Most of the time the ONLY way to achieve new prospects was through networking with previous clients. Regardless, of how I generate the lead, I do know that without following up on the suspect, they will never convert into a sale.

The largest challenge that I faced was spending hours working on the prospecting process only to be faced with orders/sales in process when I arrived back at the worksite. If I sold printing or graphic design, if I sold furniture or marketing services it didn’t matter, I always dealt with prospecting becoming a necessary burden. If I don’t prospect, I don’t have future sales, but I don’t have time for follow-up because I’m handling sales in process or I’m prospecting. As a business owner, the challenge was increased. Business owners are responsible for most of the tasks on their own and truly don’t have time for prospecting, following up, sales presentations, implementation and operations, accounting, etc.  So more often that I care to admit, follow-up was ignored.

Follow-up, getting back in touch with prospects and previous customers generates vastly more sales than prospecting. For that reason, it should be the number one priority for all businesses and sales professionals; however, it takes a back seat for several reasons:

  • it’s perceived as grunt work
  • it’s perceived as not as important as handling current orders in process
  • it’s perceived as time consuming
  • it’s perceived as not having the same impact as prospecting

However, follow-up is the most important part of both prospecting and lead generation. With that in mind, it’s hard to imagine why it would be a lower priority than prospecting or processing current orders. To overcome this challenge, a simple, quick and inexpensive solution has been needed for sales and business professionals.

That is where Laura’s CPR [Contacting Prospects Regularly] system fit into place. Laura devised a solution to the burden of the prospecting and follow-up. CPR is a system that explains every detail of follow-up and divides it into manageable pieces. How do you eat an elephant? One bite at a time. When follow-up is manageable and shows statistical results, it becomes a higher priority. A system that will break the multiple tasks in the process into smaller steps that are less costly is necessary for all businesses that are interested in increasing their profit margin. This is especially true because prospecting will typically cost eight times more capital than follow-up.

Methods of contact with previous customers, referral sources and prospects are also limited. Telephone calls [which has spawned the term call reluctance], mailings [letters, postcards, etc], web based contacts and text messages are popular follow up media and all are costly, time consuming and are perceived as over simplified methods of business building. When polled, most sales professionals dislike spending their time, which is expensive, on mailings or emails to “drum up” business. Also, when only one media is used for follow-up, for example, only telephone calls teach reach previous customers, and then some potential business will be lost. It is common knowledge that multiple media are required to generate the results that will transform the bottom line of a business.

For example: If all follow-up is exclusively made through emails, then often the prospects are screening their emails with their spam filters and sales are lost because the contacts are not received by the intended buyer. It is consistent for any method of contact, if all contacts are made through one media it is likely that the messages sent are not received, however, if you split your methods of contact between three different media in tandem, the prospect will likely get the information and will be more likely to choose your company when it is time to make a purchase.

To sum up, the most important step in the prospecting, lead generation and sales process is follow-up. It leads to initial purchases, repeat sales and referrals.  The largest hurdle in follow-up is the redundancy of the tasks and the perception of time lost and menial tasks. To overcome these hurdles, would require an automated solution for a company interested in growing their client base and ultimately their sales.

Word of Mouth has achieved this solution. In 3 steps we can solve your follow-up dilemma.

  1. Needs assessment
    1. your current methods of contact
    2. teleconference for speedy service
  2. Problem Solving
    1. deciding on which 3 methods of contact will be effective
    2. simple messages created with hi tech methods and strong visual impact
  3. Automated contact with your database at minimal cost and involvement required on your part
    1. all redundant tasks provided by the program at the touch of a button
    2. is available in varied quantities for multiple campaigns
  4. Measurable ROI
    1. reports are generated for easy analysis
    2. predictable results for your management team

If you have 50 contacts or 10,000 contacts, the automated solution will provide follow-up with your leads, your prospects or your previous customers, your referral sources with the touch of a button. For businesses using CRMs this provides the next step in office automation, for businesses seeking a prospecting campaign, this is a simple solution to an age old challenge: how do we reach our clientele in multiple media for a reasonable cost?

The Hustler |

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When you’re a kid your parents can do no wrong. At least, that’s what I always believed. My Mom was the best listener and Dad was the greatest billiards player who ever lived…that is pool player. He put the Hustler to shame in my book.
When I was little, we would go over to my Uncle Charlie’s house. We’d get Pepsi cola and I’d run downstairs to sit watching as Dad and Uncle Charlie played pool in the basement. Their banter, their “man chatter” lives on in my mind to this day. The shiny quarters pushed up against the side rail signifying the winners or the next-ups…gosh, I don’t even know what the quarters were for! Come to think of it, other than the Pepsi, the quarters and an occasional song on the radio…I can’t remember anything specific about those afternoons.
Now this brings up an interesting point.
I am now and always was a “Chatty Cathy.” Sitting quietly and watching them play was nearly impossible. It was harder than at mass earlier that morning…all I wanted to do was talk to Daddy. So I beg the question, why would I try?
Because my Daddy was not only a pool shark…he was a great sales person. He could even sell silence to a chatty 5 year old.